Bicycle return policy-You may return a bicycle purchased from High Desert Bicycles for a refund or credit within seven days of purchase, except the holiday season when we will accept bicycle returns until January 10th. High Desert Bicycles reserves the right to make a full or partial refund based on the condition of the bicycle. We will issue the refund in the same manner the bicycle was purchased. If the bike was purchased with a check we will issue a refund check within 7 business days of the original sale.
Equipment, parts and accessories return policy-Any of these items may be returned for any reason* for a full refund within 30 days of purchase with customer's original purchase receipt. Items must be in new condition with original packaging. Special orders and items purchased on sale are not eligible for refunds or exchanges.
*We will not give you a refund on any item that has been damaged in use under normal conditions, i.e: we will not make a refund on a derailleur damaged while riding, or a pair of shorts torn in a crash.
High Desert Bicycles offers a no interest layaway plan on bikes and accessories year round. We require a 20% down with the remaining balance paid in full over the next three months. Layaway merchandise is removed from the showroom and is no longer made available to sell to other patrons. Therefore, there is a 20% restocking fee on cancellations. At the discretion of management, the restocking fee may be applied to store credit.
Bicycle warranty policy- High Desert Bicycles will honor all manufacturer's warranties on frames, forks and parts, which can vary from one year to the lifetime of the original purchaser, against manufacturer's defects. Used Bikes are sold as is with no warranty while Demo Bikes receive only the manufacturer’s frame warranty. These warranties don't apply to normal wear and tear, abuse, accidents such as forgetting that bike on top of the car as you pull into the garage. On any warranty claim made in the first year of ownership High Desert Bicycles will waive all labor and/or shipping charges that are incurred.Equipment, parts and accessories warranty policy- Warranty decisions on these items are many times a judgement call on our part but we will always give you a generous benefit of the doubt in making them. When we believe an item appears to have been abused or used improperly we will say so, but in all other circumstances you can expect us to go to bat for you with the manufacturer or vendor who supplied us with that item